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Refund Policy
Last Updated: 2026-07-26
Important Notice
Payments are processed by third-party service Creem. Refund requests are submitted by email — there is no in-plugin refund button.
We want you to be satisfied with Textmolt. If you're not, we offer a fair refund policy.
Refund Eligibility
You may request a refund if you meet the following conditions:
- Refund requested within 24 hours of purchase
- The service has not been used at all — no AI request run and no credits consumed
Non-Refundable Situations
The following situations are not eligible for refunds:
- More than 24 hours have passed since purchase
- The service has been used (any AI request or credit consumption)
How to Request a Refund
Follow these steps to request a refund:
Step 1: Check your eligibility
Confirm that your purchase was made within the last 24 hours and that you have not used the service. Consumers in the EEA, the United Kingdom and Switzerland have a separate statutory withdrawal right — see below.
Step 2: Email us
Send an email to our refund address with the following information:
- Email address used for subscription
- Order number or transaction ID
- Reason for refund (optional, helps us improve)
- Request date
Await Review
We will review your refund request within 1-2 business days and notify you via email of the result.
Refund Email: [email protected]
Statutory Withdrawal Right (EEA, UK & Switzerland)
If you are a consumer resident in the European Economic Area (the EU member states, Iceland, Liechtenstein and Norway), the United Kingdom or Switzerland, the following applies in addition to the eligibility rules above:
- You may cancel your purchase without giving a reason within 14 days of the date of purchase (the cooling-off period).
- If you did not consent to the immediate start of the service at checkout, you receive a full refund with no fees deducted.
- If you consented to the immediate start and the service has been partly performed, you receive a pro-rata refund for the part not yet performed when you notify us of withdrawal.
- Once the service has been fully performed after your consent, the right of withdrawal no longer applies.
Withdrawal refunds are issued within 5-10 business days via the original payment method.
Processing Time
- Request review: 1-2 business days
- Refund issuance: sent to your original payment method after approval
- Arrival time: Depending on payment method, may take up to 5-10 business days
Refund Method
Refunds will be returned to your original payment method. Credit/debit card refunds may take 1-2 billing cycles to appear on your statement.
Partial Refunds
In special circumstances, we may offer partial refunds:
- Major service outages preventing normal use
- Severe experience degradation due to our fault
Exceptions
We reserve the right to deny refunds in special cases (e.g., fraud, abuse). We will do our best to communicate and resolve issues with you. Nothing in this policy excludes or restricts any non-waivable rights or remedies you may have under applicable law.
Contact Us
For refund-related questions, please contact us anytime:
Refund Email: [email protected]
Quick Refund Guide
Check Eligibility
Confirm within 24 hours of purchase and nothing used
Submit Request
Submit your refund request by email
Await Processing
1-2 business days review; refund arrives within 5-10 business days