Refund Policy

We want you to be satisfied with Textmolt. If you're not, we offer a fair refund policy.

Refund Eligibility

You may request a refund if you meet the following conditions:

• Refund requested within 24 hours of purchase
• You have not used the service at all: no AI request, no credits consumed and no paid feature used — including paid features used locally or with your own API key

Non-Refundable Situations

The following situations are not eligible for refunds:

• More than 24 hours have passed since purchase
• The service has been used: any AI request, any credit consumption, or any use of a paid feature — through Textmolt's servers, locally, or with your own API key

How to Request a Refund

Follow these steps to request a refund:

Statutory Withdrawal Right (EEA, UK & Switzerland)

If you are a consumer resident in the European Economic Area (the EU member states, Iceland, Liechtenstein and Norway), the United Kingdom or Switzerland, the following applies in addition to the eligibility rules above:

• You may cancel your purchase without giving a reason within 14 days of the date of purchase (the cooling-off period).
• If you did not consent to the immediate start of the service at checkout, you receive a full refund with no fees deducted.
• If you expressly agreed at checkout to the immediate start of the service and the service has been partly performed, you receive a pro-rata refund for the part not yet performed when you notify us of withdrawal.
• The right of withdrawal ends once the service has been fully performed, provided that at checkout you expressly agreed to the immediate start and acknowledged that you would lose your right of withdrawal once the service is fully performed.

After we receive your withdrawal notice, we refund the amount due without undue delay and no later than the deadline set by applicable law — for consumers in the EEA and the UK, usually 14 calendar days. Our internal review does not restart that period.

Processing Time

• 24-hour unused-service refunds: we aim to review your request within 1–2 business days
• Once approved, the refund is usually sent to your original payment method within 5–10 business days. Refunds after a statutory withdrawal follow the legal deadline above, counted from when we receive your notice.
• On your statement: your bank or card issuer may take longer to show it

Refund Method

Refunds go back to your original payment method. After we send a refund, your bank or card issuer may take one or two billing cycles to show it on your statement.

Partial Refunds

In special circumstances, we may offer partial refunds:

• Major service outages preventing normal use
• Severe experience degradation due to our fault

Exceptions

We reserve the right to deny refunds in special cases (e.g., fraud, abuse). We will do our best to communicate and resolve issues with you. Nothing in this policy excludes or restricts any non-waivable rights or remedies you may have under applicable law.

Contact Us

For refund-related questions, please contact us anytime: