Privacy Policy

Last Updated: 2026-03-25

This Privacy Policy explains how Textmolt collects, uses, stores, and protects your personal information. By using Textmolt, you consent to the data practices described in this policy.

Information We Collect

Account Information

  • Email address (for registration and identity verification)
  • IP address (for security and regional services)
  • Browser/host type (WPS/Word)

Usage Data

  • Feature usage frequency, model call counts, error logs, and response times
  • All usage data undergoes L0-level anonymization (original text removed, only metadata retained)
  • Anonymized usage data is automatically cleaned up after 30 days

Payment Information

Payment transactions are securely processed by our certified third-party payment provider (Creem). We never access or store your payment details.

How We Use Your Information

  • Providing and maintaining the AI writing assistant service
  • Processing payments and managing credits
  • Improving product features and user experience
  • Security: anomaly detection, anti-abuse, and account protection
  • Complying with applicable laws and regulations

Data Storage & Security

We implement industry-standard security measures to protect your data:

  • All data transmission uses HTTPS encryption
  • User account data is stored with row-level access controls enabled
  • Anonymized usage data is stored in encrypted cloud storage with automatic 30-day cleanup
  • Document content exists only temporarily in memory during processing and is not persisted

Document Content Processing

Important Note:

  • When you use AI features, selected document text is sent to our backend gateway and forwarded to third-party AI model providers
  • We do not permanently store your document content
  • Document content exists only in memory during request processing

Data Sharing

We may share necessary data with the following third parties:

  • AI Model Providers (such as OpenAI, Anthropic, DeepSeek, Zhipu, etc.) — your selected document text is sent to generate AI responses
  • Infrastructure Providers — cloud service providers for database hosting, authentication, content delivery, and backend operations

Your Rights

  • Right of Access: view the personal information we have collected about you
  • Right to Rectification: correct inaccurate personal information
  • Right to Erasure: request deletion of your account and associated data
  • Right to Data Portability: export your session history in a standard format

Children's Privacy

Textmolt is not intended for users under 16 years of age. If we discover that we have inadvertently collected information from a minor, we will promptly delete the relevant data.

Changes to This Policy

This Privacy Policy may be updated from time to time. Users will be notified of updates within the product and may be asked to re-acknowledge. Material changes will be communicated prominently.

Contact Us

If you have any questions about this Privacy Policy, please contact:

Email: [email protected]

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